Manage your rides to reflect actual rides’ requirement (failed to board)

1. Employees who are working overtime i.e. taking the OT bus for that day - Please cancel your existing booking and book your OT transport for that day
2. Employees who are on split team-work arrangement - Please cancel your bookings for the days that you are NOT returning to site for work
3. Employees who are on leave - Please cancel your bookings for the days that you are NOT coming to site for work
4. Employees who did not cancel their booking and did not board the bus (no show) for 15 or more times will have their commute pass bookings for the following week cancelled. Passengers will have to re-book their trips as single riders. This will start from August 2023.
   • I.e. If you have 15 or more times no show records on 11 August 2023, your commute pass bookings for the following week, 14 to 20 August 2023, will be cancelled. 
5. We seek your cooperation to use the company provided transport services in a responsible manner.

Failing to cancel your trips can result in longer travelling time for your colleagues when it is not required to  make that stop. Every seat that is wasted can result in your colleague not being able to take that bus. It is everyone’s responsibility to help make this an enjoyable experience.

If you managed to board the bus but your trip status is reflected as “failed to board”, please reach out to us via the in-app feedback channel to update your trip status.