Boarding the bus
- I am unable to swipe my boarding pass
- How do I get on the bus on service day?
- If I do not have the boarding pass but there are available seats, am I still allowed to board the bus ?
- Will the app inform us what is the bus vehicle number that we should board? There could be multiple buses at Lonza site when going back home. How do we know the location that the bus is going?
- What if my phone has run out of battery and could not show my boarding pass? Or I left my phone at home, will my Lonza badge prove that I am Lonza employees? Can the driver see my booking?
- Where will my bus pick me up from?
Ride Journey
- How many timings will there be for a single MRT pick up stop?
- What will my journey be like?
- When will I receive notifications/updates on the day of my ride?
- Why am I unable to receive any information on my ride even though it is less than 10 minutes away from my estimated pick-up timing?
- What do I do if my bus does not show up?
- Will the driver wait for me if I'm late?