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  1. Lonza
  2. Registration & General App FAQs

Registration & General App FAQs

General

  • What if we forget to cancel our ride and do not show up for the ride?
  • How to turn on your location for Android and iPhone
  • Edit your default pick up / drop off stop
  • How do I provide feedback on the service?
  • Does the A1 A2 B1 B2 change according to our company shift rotation ?
  • Will the app prompt us to renew or update our 2-month transport pass?
See all 14 articles

Registration

  • How do I register for the app?
  • I am unable to login with my Employee ID
  • Can I register with a foreign phone number?
  • I did not receive a verification code
  • What should I do if I forgot my password?

Others

  • Advisory for passengers involved in company provided employee transport accidents
  • Can I change my phone number in my profile?
  • Why does my application keep crashing and I cannot view any ride updates?
  • How can I view SWAT’s Terms and Conditions and Privacy Policy?
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